We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. No credits will be given to complaints that are received after 30 days from the date of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@doctorschoicesupplements.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@doctorschoicesupplements.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you received a package that has been damaged, please save the original box and all of the contents. Please call us as soon as possible. Claims for defective or damage product must be made within 7 days of receipt of product(s).
Exceptions / non-returnable items
Certain types of items cannot be returned. No refunds/credits will be given on soft gel products or products formulated with live organisms. Please get in touch if you have questions or concerns about your specific product.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping charges are not refundable.
